The Consumer Protection Act of 2019: An Analysis

Assistant Professor at Department of Law, Nagaland University, India.

Volume II – Issue III, 2020

The increasing changing character of modern Indian society in all dimensions and the growth of digital marketing of goods and services with new challenges and risks it brought to the consumer and for the enhancement of consumer rights and protection have significantly contributed to the necessity of updating the Consumer Protection Act of 1986 and replaced by the Consumer Protection Act, 2019 coming into force from 20 July 2020. Many transformative provisions have been incorporated in the Act, for example e-commerce has been brought under the provisions of the Act. The paper examined some major changes and expansion brought under the ambit of the new Act of 2019.


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