At a glance
- Manuscript queries
- submission@ijlsi.com
- Complaints and escalations
- support@ijlsi.com
- Reply time
- 2 working days
- Telephone
- No telephone support
Writing to us
All communication about a manuscript must be by email to submission@ijlsi.com, quoting your Manuscript ID. We reply within 2 working days.
If you do not receive a reply
- ComplaintIf your email has not been answered within 2 working days, write to support@ijlsi.com, with submission@ijlsi.com in copy.
- EscalationIf your complaint has not been answered within a further 2 working days, write again to support@ijlsi.com with “Escalation” in the subject line. Escalations are answered within 48 hours, including non-working hours.
Please follow these steps in order. support@ijlsi.com handles complaints and escalations only, and a message sent there before the first step has been tried may not receive a reply.
Telephone
We do not give support by telephone. An editor may call you if your manuscript needs it, but editors cannot take calls or answer queries outside their own work.